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Frequently Asked Questions

How Long Does It Take to get my Order?

All our orders are Made to Order and Made for You – whether they are orders that require customization such as logo or name additions, or if they are non-custom, “click and buy” from our website. Production timelines vary depending upon order volumes and seasonal fluctuations; however, we strive to ship out orders within 3 weeks of the order being placed directly into production via our website or approved for production upon final review and approval of mockups.


If you request a mockup for review and approval, it takes approximately 3 to 5 business days to create and send the mockup to you.


If you have a specific in-hand date, please make sure we are aware of that date. Rush order are also available should you need your order earlier than regular production timelines would allow. Rush orders are subject to review and approval by your customer care representative so that we make sure we can get your gear done in time! All Rush Orders are charged a Rush Fee of $50 per item and require that overnight shipping be used.

Pricing on Custom orders

Creative Services:

Olly Wear’s Graphic Art department is dedicated to helping you realize your vision. We work according to your instructions, using pre-existing art, modifying an existing design, or creating a unique design from scratch. Please note that all designs created by Olly Wear are the property of the Company. If you wish to have exclusive ownership of the artwork, please let us know and we will review purchase options and pricing.


Art time charges:

  • Modifications to an existing design:
    • $50/hour, which includes 3 mockups. Additional mockups are $15/each + the appropriate art time. Art time is charged in 15mn increments.
  • Custom designs, created from scratch: premium service
    • Each situation is unique, just like you! Please call us or email us to discuss your design ideas. After an initial consultation, we will provide you with an art charge estimate.
    • Custom artwork pricing:
      • $100 one-time set up fee
      • $50/hour, which includes 3 mockups. Additional mockups are $15/each + the appropriate art time. Art time is charged in 15mn increments.

Do we keep designs on file?

  • Yes! We keep prior designs on file for at least 3 years. If your design is older than that, we’ll do our best to locate it from the archives.

Volume discounts:

Volume discounts apply to orders of the identical product and design, other than names and sizes.

  • 1 – 12 (none)
  • 13 – 25 5%
  • 26 – 50 10%
  • 51 – 100 15%
  • >100 20%
  • >200 TBD – please reach out to us at sales@ollywear.com to discuss your order

Washing Instructions

At Home:

  • Machine Wash Delicate Warm/Cold
  • Remove promptly after cycle to minimize wrinkles
  • Machine Dry Low or Extra Low
  • Remove promptly after cycle to minimize wrinkles
  • Do not Dry-clean as the chemicals from this process can damage coloration

How can I Remove Stubborn Stains?

While not all stains will come out, we have found that spraying Shout or OxyClean onto the garment prior to washing has had the best results


Can I Add Logos to My Sublimated Item?

Logos Additions by Sublimation: No. Once a garment or accessory has been sublimated, we cannot put it back under the press to add logos or other items as the heat and pressure will damage the existing artwork and colors


Logo Additions by Transfers: No. Transfers are applied via heat and pressure, which can damage the existing artwork and colors


Logo Additions by Embroidery: While embroidering will not damage the sublimated artwork or colors, we have found that the heavy stitching can “drag” or “weigh down” our lightweight performance fabrics.

Disclaimer

Sublimation is a custom process involving special sublimation inks. Variations in color are part of the overall results. While we will do our best to make sure the colors are consistent, subtle variations across garment parts as well as across orders are part of the process and are not considered defects. In addition, colors on future orders may have subtle variations from prior orders and are not considered defects.

What is Ink Dye Sublimation?

Ink dye sublimation is a high-tech transfer process by which, using temperature and pressure, special sublimation ink transforms into a gracious form without going through a liquid form, and bonds with the fabric on the molecular level. This results in precise images and vibrant colors, without impacting the fabric’s performance. Our sublimation inks are water based inks. Our sublimation process does not create any waste water or toxic bi-products.

Design and Logo Formats

Art provided must be in vector format for us to work with it. To put it simply, vector format means that images can be expanded or contracted without damage to, or pixilation of, the image. If your art is not in vector format, we can have it converted – the cost to convert your logo depends upon the complexity of the design and typically varies from $50 to $200. Conversion is a one-time charge and the converted logo is then kept on file for all future orders. If you don’t know if your logo is in vector format or not, just email it to us at sales@ollywear.com and we will let you know if it works or needs to be converted.


If you are sending to us artwork for the jersey, please send it to us in the following format for general artwork dimensions and color:

  • Front and Back to fit in 25" x32" rectangle
  • Sleeves to fit in: 21" x 12” rectangle
  • RGB colors, Profile Adobe 1998
  • Files saved as .ai.
  • Artwork in vector format
  • All fonts expanded

Important note about the services of an outside graphic artist: Most graphic artists are not specialized in the design and logo placements on garments. We will review all custom art provided to us to make sure that your design goals are realized. This will require some art time on our part to apply the design to our specific pattern(s) and to make sure that the artwork and logos will present correctly when applied to the actual garment.


Colors: If you have a very specific color in mind and would like us to match it, please send to us a swatch and we will send back to you a sample for review and approval. Color matching charges are specific to your order and we will send you a quote upon request.

Customer Care Hours:

For assistance placing an order to inquire about an existing order, please give us a call anytime from 8:30AM to 5PM EST Monday through Friday.


Phone: 631-750-6424

Prefer an email? We are happy to send an answer to your inbox
Email: Sales@ollywear.com